Find answers to common questions about placing, modifying, or managing your orders for the mBIOTA Elemental Diet. This section covers topics like payment methods, order cancellation and return policies to ensure a smooth shopping experience.
At mBIOTA Labs, your health and safety are our top priorities. Because mBIOTA Elemental™ is a medical food manufactured in an FDA-certified facility, we uphold strict quality and safety standards. As a result, all sales are final. Once an order has b
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
Our Customer Care team is available during standard business hours (M-F 9 am - 5 pm EST). We can best be reached by live chat, or by submitting an inquiry on our contact us page (or by emailing us at [email protected]). You may also call us at 1
If you need to modify your order, we ask that you please contact us within 1 hour of placing your order so we can process your request. If your order has not shipped, we will do our best to modify your shipping address. During standard business hours
If you need to modify your order, please contact us within 1 hour of placing your order with your request. During standard business hours (M-F 9 am - 5 pm EST) please contact our customer care team at 1-800-720-7034, or live chat with us for prompt a
Unfortunately, at this time we do not have a way to remove the shaker bottle from our one week or two week plans. However, we do offer a nutritional maintenance plan option with 24 individual servings that does not include a shaker bottle.
We currently offer 1-week, 2-week, and nutritional maintenance plan options. Your health care provider can best recommend the length of use appropriate for your individual needs and diagnosis, however here is some general guidance:. 1 Week Plan. 2 We
You may purchase mBIOTA Elemental™ directly on our website and have it shipped directly to your door. Please visit Shop All Plans to determine the plan best for your individual needs.
Please visit Shop All Plans for more information on our plan options and pricing.
Once your international order is placed, the delivery time will vary depending on the destination. You can expect an estimated delivery date range provided by our shipping service, but generally most orders take 10-14 business days. In cases where th
We appreciate your thoughtfulness in wanting to reduce waste by returning unused Welcome Kit items such as extra shakers. Please contact us and we will work with you to provide a solution.
If you encounter technical difficulties while attempting to place an order on our website, such as errors with reCAPTCHA, please email us at [email protected] to let us know your method of access (mobile phone or desktop) and the type of payment
The recommendation for the shaker bottle is to hand wash it to best preserve the logo and to extend its longevity. If you decide to clean the bottle in a dishwasher, other customers have done the same and found that it is generally fine to do so, but
If you have a discount code that you didn't have the opportunity to use during your initial purchase, simply contact us within 1 business day of purchase. We will work with you to confirm eligibility of the specific promotion, and may be able to refu
We accept the following payment methods:. Please note that available payment options may vary based on your location and the specific services you are accessing. For the most accurate and up-to-date information, we recommend reviewing the payment opt
We totally get it—having an extra shaker bottle can be super handy! While we don’t sell them separately, we’d love to see if we can help. Feel free to reach out to our customer service team, and we’ll do our best to find a solution for you!
Our plans are designed to provide 1,800 kcal per day with 6 packets, which meets the nutritional needs of the average person. At this time, we are unable to customize the number of packets per plan. If you need additional calories, we recommend purch
Yes! We offer convenient auto-shipments so you never run out. You can choose from:. Both of these options are available for our 1-week and maintenance plans. For the 2-week plan, we currently offer 3-month auto-ship with 10% savings. Subscriptions ca
While we’re not able to provide medical advice directly, we understand how important it is to have expert guidance during your elemental diet journey. We may be able to recommend a provider in your area—or via telehealth—who has experience overseeing